FAQ

• Do you deliver?
Yes! We deliver same day to Brooklyn and Queens. And ship via USPS and UPS to the entire country.

• Can I get same day delivery to Manhattan?
We use Postmates for same day delivery and unfortunately they do not service the City from Brooklyn. However, many customers choose to send an über car to pick up from us and delivery to them. You will have to call the über services yourself.

• Where are you located?
We are located at 144 Driggs Avenue Brooklyn NY 11222 right across from McGolrick park in Greenpoint. The closest train to us is the G train.

• Can my dog come in to the store?
Yes! That’s the best part of being at a pet shop, getting to meet all the pups and cats in the neighborhood. Because of COVID19 we kindly ask that you keep all pets on a short leash.

• I would like to try and new food but I’m afraid my dog won’t eat it
Most of the brands we work with offer a “Customer Satisfaction Guarantee”. If your dog is not satisfied with the new food you chose, please email us at hello@districtdog.com Include the brand, kind, size of the product you bought. An image of your receipt or order number. Reason (if any) you believe your dog was not happy and a contact number/email where you can be reached. We will contact the food company on your behalf, they will most likely then contact you directly to either credit you or replace the product you purchased.

• Can you ship frozen food and treats?
We do not recommend ordering frozen items for shipping specially since shipping times have slow down due to COVID 19.

• I would like to get a Birthday Cake, do I have to order in advance?
No, we try our best to be well stock on Birthday treats. Check out our website to see up to date availability on cakes specially if you are set on a specific design.

• Can you customize the cake?
At this point we do not offer cake customizing. However our triple layer cakes come with an icing tube you can use to write your pups name or anything you wish on the cake. We also offer cake topper numbers you can add to the cakes.

• Can you ship cakes and bakery cookies?
Yes, all of our cakes and cookies travel well.

• How long do your bakery goods last?
All of our cookies and triple layer cakes have a long shelf life and do not need refrigeration. Our refrigerated cakes and cupcakes last 3 months refrigerated and a Week non-refrigerated.

• Are the baked good safe for my dog to eat?
Absolutely! We pride ourselves in only selling the best products for pets and would never bring anything into our shop we wouldn’t bring home to our own pets. Our bakery goods aren’t just safe, they are Wheat, Corn and Soy free…….we can’t say that you yourself can eat them, but we can tell you that some of us have.

• What payment methods do you accept?
We accept Cash in store only. Visa Mastercard and Amex in store and online